• How to place an order?
    • Select your favorite collection then click product details
    • Choose your size and click on the 'ADD TO SHOPPING CART' button on the product page.
    • Review the items in your shopping bag by clicking the 'MY CART' at the right top of the page.
    • Click on 'PROCEED TO CHECKOUT' to complete your order.
  • How to create an account?

    After a purchase is successfully made, a password shall be sent to your registered email address for you to log in when visiting our site just click Login at the top of menu bar, and then enter your e-mail address and password.

  • How to track orders?

    Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by My Orders.

  • Exchanges and Returns
    • One-off exchange or return is accepted with the original receipt within 7 days of purchase. Items must be presented in new condition with original packaging and must not have been worn.
    • All the earrings cannot be exchanged or returned due to hygienic reasons.
    • The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival.
    • Products will be exchanged or refunded after we examined your returned product(s) with product defects. The whole return process may take up to 4 weeks.
    • Returns that do not meet our policy will not be accepted and will be sent back to the customer.
    • Please contact our Customer Care team by emailing customercare@apm.mc for further return procedures.
    • APM Monaco reserves the final right of decision.
  • Can I exchange an item purchased online to APM Monaco physical store?

    Yes, online order is accepted for exchange at your nearby physical stores. Please contact Customer Care team by emailing customercare@apm.mc for more information of exchange service.

  • Can I send the order to countries other than my current country?

    Due to duties and taxes, currently we do not take orders sending to other country than the one you are located in.

  • Warranty

    The Warranty is guaranteed 1 year with the invoice. This warranty does not cover the surface treatment or stones falling due to inappropriate use.

  • Payment Methods

    We accept Visa, MasterCard, American Express & Union Pay. All submitted personal and payment information is encrypted and secure.

    You may also pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to www.apm.mc.

  • Protecting your jewelry
    • Store your jewelry in the original packaging to avoid prolonged exposure to air and scratches
    • Remove jewelry before washing hands, swimming and/or applying products i.e. Perfume, hairspray, soap, lotion, etc.
    • We recommend customers put on jewelry last when dressing and take off first when undressing.
    • Avoid contact with water/ liquid
    • Jewelry must not be exposed to chlorine or salt water, as this will dull the appearance.
    • Avoid hard contact i.e. knocking against objects that can scratch the jewel.
  • Cleaning your jewelry
    • Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish
    • Soak the pearl strand for 10 to 15 minutes in a lukewarm, non-detergent solution. With a complexion brush, scrub the knots and around the bead hole. Do not scrub too vigorously or the nacre could be damaged.
    • Pat the strand with a paper towel or cloth to absorb water to dry at room temperature.
    • Drying time will take at least twenty-four hours.